Privacy Policy
How we collect, use, and protect your information
Effective Date: May 1, 2025 | Last Updated: May 2025
1. Who We Are
BrightSpots Behavior and Learning ("BrightSpots," "we," "us," or "our") is an ABA therapy provider located at 512 Thoroughbred Dr, Lafayette, LA 70507. We can be reached by phone or text at (337) 789-8005.
This Privacy Policy explains how we collect, use, and protect information you provide when contacting us through our website at brightspotsbehavior.com or by phone or text.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, and any details you share when reaching out to us
- Child Information: Child's name, age, diagnosis, and relevant history when requesting services
- Insurance Information: Medicaid plan and member information needed to verify benefits
- Communications: Records of phone calls, text messages, or form submissions
3. SMS / Text Messaging
📱 SMS Data Policy — Required Disclosure
By providing your mobile phone number and consenting to receive text messages from BrightSpots Behavior and Learning, you agree to the following:
- We may send you text messages related to your inquiry, appointment scheduling, service updates, and general communication about your child's care
- Message frequency varies based on your interaction with our practice
- Message and data rates may apply depending on your mobile carrier plan
- You can opt out at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and no further texts
- Reply HELP at any time for assistance, or contact us at (337) 789-8005
🔒 We will never share or sell your mobile phone number or SMS opt-in data to third parties, affiliates, or lead generators for marketing or promotional purposes at any time. Mobile information is used solely for direct communication between BrightSpots Behavior and Learning and our clients and prospective clients.
Our SMS messaging service is provided in connection with our Twilio account. Twilio's privacy policy is available at twilio.com/en-us/legal/privacy.
4. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries about ABA therapy services
- Schedule and coordinate initial assessments and ongoing services
- Verify insurance eligibility and process authorizations
- Communicate with you about your child's care and program updates
- Comply with applicable healthcare laws and regulations including HIPAA
5. HIPAA & Healthcare Privacy
As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) relating to your child's care is handled in accordance with our HIPAA Notice of Privacy Practices, which is provided to all clients at the time services begin.
General contact and inquiry information collected through this website prior to the start of a formal client relationship is governed by this Privacy Policy.
6. Information Sharing
We do not sell, rent, or share your personal information with third parties except in the following circumstances:
- Insurance & Billing: Sharing with your Medicaid plan as necessary to verify benefits and process claims
- Service Providers: Trusted vendors (such as our SMS platform) who assist us in operating our practice, under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or governmental authority
We do not share mobile phone numbers or SMS opt-in consent data with any third party for any marketing or promotional purpose.
7. Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to contact us directly by phone if you need to share sensitive information.
8. Children's Privacy
Our services are directed toward parents and guardians of children, not to children directly. We collect information about children only as provided by their parents or legal guardians for the purpose of arranging and delivering ABA therapy services.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
- Phone/Text: (337) 789-8005
- Address: 512 Thoroughbred Dr, Lafayette, LA 70507
- Hours: Monday – Friday, 9:00 AM – 4:00 PM